Welo
Operated by DU Tips
Contact us
For any data deletion or privacy request for the Welo app (operated by Du-Tips, Antonio Petrina, Sustjepanska obala 2, 20236 Mokošica, Croatia · OIB 75162098445), email us and include your ride code(s) if available:
Delete data stored on your device
Welo does not require you to create an account. Most of the information you enter (your name, phone, saved places and recent ride history) is stored only on your device.
You can remove it at any time:
- Inside the Welo app: open the side menu and tap Delete my data, then confirm.
- On Android: go to Settings → Apps → Welo → Storage → Clear data (or uninstall the app).
Ride requests and trip records are kept by DU Tips
When you request a ride, the trip details needed to fulfill it (pickup, dropoff, contact info, price and ride code) are stored by DU Tips, the company responsible for your ride data. WelcomeHub provides the software platform and processes this data only on DU Tips' instructions.
Deleting data in the app does not remove these server-side records. Records needed for dispatch, billing and legal archiving are retained for as long as required by law.
You may still ask us to access, correct or restrict the processing of this data — email info@welocroatia.com with your ride code(s).
Your rights
Under EU data protection law (GDPR) you have the right to access, correct, delete or restrict the use of your personal data. You may also object to processing or request a copy of your data.
Send any privacy or data-rights request to info@welocroatia.com.